Privacy Policy
Last Updated: 19 August 2026
At Mile Dental Clinic, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or contact us through our online platforms.
1. Information We Collect
We may collect information that you voluntarily provide to us, including:
Your name
Phone number
Email address
Information provided when making an appointment or enquiry
Any other information you choose to provide when contacting us
We may also automatically collect limited technical information, such as your IP address, browser type, device information, and pages visited on our website.
2. How We Use Your Information
We may use your information to:
Respond to your enquiries and requests
Schedule and manage appointments
Provide dental services and related communication
Send appointment reminders or important updates
Improve our website, services, and patient experience
Respond to feedback or requests submitted through our website
Comply with applicable legal and regulatory requirements
We will not use your personal information for purposes unrelated to the reason it was collected without your consent, unless permitted or required by law.
3. Sharing Your Information
Mile Dental Clinic does not sell or rent your personal information.
We may share information with trusted service providers where necessary to operate our website, manage communications, process appointments, or provide our services. Where appropriate, we take reasonable steps to ensure such parties handle your information securely and only for the intended purpose.
We may also disclose information where required by law or where necessary to protect our legal rights.
4. Medical and Patient Information
Any medical or dental information you provide to us is treated as confidential and handled in accordance with applicable professional and data protection requirements.
Patient information will only be accessed or used by authorised persons for legitimate purposes related to providing care, administration, or legal obligations.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, understand how visitors use our website, and improve your browsing experience.
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate records, and complying with legal and regulatory obligations.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information where legally applicable
Object to or restrict certain processing of your information
Withdraw consent where processing is based on consent
Raise a concern about how your information is being handled
To exercise these rights, please contact us using the details provided below.
9. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and other external services. We are not responsible for the privacy practices or content of these third-party websites.
We encourage you to review their respective privacy policies before providing personal information.
10. Children’s Privacy
Our website is not intended to knowingly collect personal information from children without appropriate involvement or consent from a parent or legal guardian.
Where dental services are provided to minors, information will be handled in accordance with applicable legal and professional requirements.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements, or privacy practices.
Any updates will be posted on this page together with the revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Mile Dental Clinic
Email: miledental@gmail.com
Phone: 0721 679 492
13. Applicable Law
This Privacy Policy is intended to comply with applicable privacy and data protection requirements in Kenya, including the Data Protection Act, 2019.
By using our website, you acknowledge that you have read and understood this Privacy Policy.